This Privacy Notice sets out how Thermco Systems Limited protects and makes use of the information you provide to Thermco. Any information provided to Thermco Systems through this website will only be used in accordance with this privacy notice.
Prospective customers
What information do we collect about you?
We may collect information about you in a range of ways: when you contact us by phone, register at an event or fill in a contact form from the website.
Website usage information is collected using cookies.
We collect and use information from website visitors in accordance with this section. We do not knowingly or intentionally collect sensitive personal information from individuals, and you must not submit sensitive personal information to us via the website.
How we use your information
For administrative and business purposes only.
We use Google Analytics to provide us with overview reports of how our website is performing and to do so Google Analytics collects the following information, IP address, information from cookies, information about the computer or device (e.g. device and browser type), information on the use our website (e.g. pages viewed, the time viewed and what was clicked on, the geographical area from which our website was accessed (based on IP address). Please see here for details of Google Analytics Privacy Policy.
https://policies.google.com/privacy
Our Website
We use a third party dedicated server to host our website called IONOS www.ionos.co.uk.
Use of website server log information for IT security purposes
We do not access log data from our website server. Where required by law or to enforce our legal rights.
Do we sell your information to third parties?
No, we will never sell or share your information to any party.
Use of cookies and similar technologies
We use cookies and similar information-gathering technologies on our website only where necessary to optimise website function.
https://policies.google.com/privacy
We may collect the following information:
- Name and job title
- Contact information including email address and telephone numbers
- Website usage data
- Demographic information such as postcode, preferences, and interests
- IP address
- Web browser type and version
- Operating system
How will we use the information about you?
Collecting this data helps us understand your needs and provide you with a better service.
Specifically, we may use data:
- To contact you in response to a specific enquiry
- To provide you information on our products and services
Where will we store your information?
- Microsoft
Purpose – Storage of e-mail and documents, Forms
Privacy Notice – https://privacy.microsoft.com/en-gb/privacystatement - 123Insight
Purpose – Resource management
Privacy Notice – https://www.123insight.com/data-protection-policy.cfm - Sage
Purpose – finance management
Privacy Notice – https://www.sage.com/%C2%ADcompany/%C2%ADprivacy-notice-and-cookieshttps://mailchimp.com/legal/privacy/ - Salesforce
Purpose – customer relationship management
Privacy Notice – https://www.salesforce.com/privacy/overview
Basis for processing
We use your data for the following reasons:
- In the pursuit of our legitimate interests as a commercial organisation including the marketing and promotion of our brand, products, and services – Article 6(f)
- To fulfil any contractual obligations or legal obligations we may have when you use our services – Article 6(b)
- When you have given us consent to do so – Article 6(a)
How long will we keep your information?
Thermco Systems will keep customer information in line GDPR and the ISO 9001: 2015 Control of Records.
Contracted customers
What information do we collect about you?
For customers with a current contract, warranty or with Thermco products the following information will be collected from the customer’s primary contact at the commencement of engagement.
We collect the following information:
- Name and job title
- Contact information including email address and telephone numbers
- Information about the customer’s requirements
- Details of the location for any equipment as relevant.
How will we use the information about you?
We use this information for delivery of the contract
Where will we store your information
- Microsoft
Purpose – Storage of e-mail and documents
Privacy Notice – https://privacy.microsoft.com/en-gb/privacystatement - 123Insight
Purpose – resource management
Privacy Notice – https://www.123insight.com/data-protection-policy.cfm - Sage
Purpose – finance management
Privacy Notice – https://www.sage.com/%C2%ADcompany/%C2%ADprivacy-notice-and-cookieshttps://mailchimp.com/legal/privacy/ - Salesforce
Purpose – finance management
Privacy Notice – https://www.salesforce.com/privacy/overview
Basis for processing
The basis for processing is contract delivery – Article 6 (b)
How long will we keep your information?
Thermco may retain the primary contact and/or other significant contacts marked as decision makers or influencers in the business, which is then covered by the Prospective Customers section above, unless otherwise requested.
Other contacts (suppliers, partners etc)
What information do we collect about you?
We collect information about you as part of our business relationship.
We may collect the following information:
- Name and job title
- Contact information including email address and telephone numbers
How will we use the information about you?
We use this information in relation to our business relationship.
Where will we store your information?
- Microsoft
Purpose – Storage of e-mail and documents
Privacy Notice – https://privacy.microsoft.com/en-gb/privacystatement - 123Insight
Purpose – resource management
Privacy Notice – https://www.123insight.com/data-protection-policy.cfm - Sage
Purpose – finance management
Privacy Notice – https://www.sage.com/%C2%ADcompany/%C2%ADprivacy-notice-and-cookieshttps://mailchimp.com/legal/privacy/ - Salesforce
Purpose – finance management
Privacy Notice – https://www.salesforce.com/privacy/overview
Basis for processing
The basis for processing is contract delivery – Article 6 (b)
How long will we keep your information?
We retain personal information for as long as we maintain a business relationship.
Job Applicants
What information do we collect about you?
- Personal contact information
- Your CV
- Any other information you provide as part of your application.
How will we use the information about you?
The information you provide will only be used in relation to your application to work at Thermco Systems. It will not be shared with any other parties or be used for any other purpose.
Basis for processing
The basis for processing is Article 6 (a) – Consent, as you have consented to us processing your information for the above purpose.
How long will we keep your information?
Successful applications will be added to each individual staff file. Unsuccessful applications will be removed after submission. With permission, we may keep a shortlist of candidates that weren’t successful at the point of application, but for whom we feel there may be a role in the future. These records will be held for 2 years.
Your rights to access, rectify and remove
You have qualified rights to access, rectify and erase your personal data and to restrict or object to processing and to make your data portable. Please email: info@thermcosystems.com or call 01903 891700 for any requests.
Marketing
We would like to send you information from time to time about Thermco products and services which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please email info@thermcosystems.com.
Cookies
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org.
You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in some instances, some of our website features may not function as a result.
For returning visitors the website will automatically populate forms based on previously entered information. If you have previously opted-in to information this will automatically carry through to subsequent visits to the site.
Cookies in-use
- Cookie Type – Cookie consent
- Third Party – WordPress
- Privacy Notice – https://en-gb.wordpress.org/about/privacy/
Cookie Type – Analytics
- Third Party – Google Analytics
- Privacy Notice – https://policies.google.com/privacy
Cookie Type – Advertising
- Third Party – Linked In
- Privacy Notice – https://www.linkedin.com/legal/privacy-policy
Changes to our privacy notice
We keep our privacy notice under regular review, and we will place any updates on this web page. This privacy notice was last updated on 06/05/22.
How to contact us
Please contact us if you have any questions about our privacy notice or information we hold about you. Please email info@thermcosystems.com or write to us at Spring Gardens, Washington, West Sussex, RH20 3BS.
